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> Emotionware | By Lynellen D.S. Perry, ACM Crossroads, 1996 The capability of displaying emotion seems to be a critical component of creating intelligent agents with whom humans can comfortably relate and communicate. The emotional aspect distinguishes a dead machine from an agent who is believable, alive, and trustworthy. But it will be difficult to model human emotions accurately since there exists such a broad range with fine nuances of meaning. In addition, if we are able to model emotions, there are several practical and ethical questions that arise.
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http://www.acm.org/crossroads/xrds3-1/emotware.html
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> Software Agents: An Overview | By Hyacinth S. Nwana, BT Laboratories, 9/96 This overview paper presents a typology of agents. It places agents in context, defines them and then goes on to overview critically the rationales, hypotheses, goals, challenges and state-of-the-art demonstrators of the various agent types in the typology.
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http://agents.umbc.edu/introduction/ao/
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